Shipping and Return Policies

Shipping and Return Policies

PRODUCT RETURN / EXCHANGE
Products Eligible for Return/Exchange

If you need to return an item, please contact us within 14 days of receipt with your order number and details about the product you would like to return. We will respond quickly with the required authorized number for how to return items from your order and important instructions on how to return. Returns may then be returned to original store either in person or by courier when accompanied with the authorization supplied by the store.

Refunds will be cheerfully given when merchandise is returned in an unused and undamaged condition when you notify us by email within 14 days of receipt
Customers requesting a return later than 14 days will receive a store credit
We will not accept returns later than 30 days
Products eligible for return/exchange include in stock items in original, new, uninstalled condition with all original parts, tags, instructions and packaging
Items returned without a confirmed authorization number will be refused and returned to you at your expense.
We do not provide return labels; customers are responsible for shipping fees back to us.
Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. Retain your tracking number and email us so that we can check on the progress of your return.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days)
Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

Products Not Eligible for Return/Exchange

Any product that has been modified, installed, or used in any way (including cut, clipped or stripped wires), items not in resalable condition, or items missing the original packaging
Items with crystals or crystal beading
Orders over $2,500
When ordering large quantities, we suggest ordering one first for evaluation.
Light bulbs, parts, or shades
Clearance, discontinued or Final Sale items
Items not purchased from EASTERN FTIO