Refund policy

Refund policy

POLICIES
ON APPROVAL POLICY – IN-STORE ONLY
It will be our pleasure to hold a credit card voucher worth the value of the product for up to 48 hours so that you can “Take-it-Home and Try-it-Out”

. At that time, you may either return the undamaged product at no charge or authorize us to cash the credit card voucher.

PRICE PROTECTION POLICY – IN-STORE ONLY
If within 10 days of making a purchase at EASTERN FTIO, you find an advertised identical item available from a local competitor, at a lower cost,

EASTERN FTIO will, upon verification, match that price, or will provide you with a complete refund.

METHODS OF PAYMENT
Credit/Debit Cards

Cash – in-store only

E-Transfer – at selected stores

EASTERN FTIO Gift Card – in-store use only

PRODUCT AVAILABILITY
As stores are individually owned and operated, product may vary from store to store.

SPECIAL ORDERS
Any items ordered that is considered as ‘non-stocked’ item is a special order item.

Restocking Fees

We offer a full refund on items stocked in our store. Any items ordered that is considered as ‘non-stocked’ item is a special order item and will be

subject to a 25% restocking fee. You will be notified if the item(s) you ordered is a special order.

25% restocking fee of original purchase price on regular product. This restocking fee will be deducted from your refund/credit;
Cash Sale (in-store only)

Purchases under $50.00 will be refunded immediately in cash. Purchases over $50.00 may be refunded by cheque.
Debit (in-store) & Credit Cards (in-store and online)

Purchases made via debit or credit card will be refunded back to the original card which must be presented at time of refund.
Gift Cards (in-store only)

Purchases in-store made via gift card will be refunded via a credit note or back onto a new gift card.
Gift cards may only be used in-store. Gift cards are not redeemable or refundable for cash. Lost, stolen, or unauthorized use of cards will not be replaced or replenished.

PICKUP ORDERS
In-store Pickup orders

All orders require a minimum 50% non-refundable deposit. Orders placed for pickup are considered purchased upon notification